The company is losing money for a few reasons. The tools, which used to be the go-to for DIYers, are now rubbish. I just bought 3 significant items. One is cheap junk, one is manufactured wrong and the third is missing all the hardware needed to assemble it. The customer service IN the store stinks. Of course when I called to determine my next course of action was to be, no one answered the phone. I will just return all of it.
I called this location 15 times, never had anyone answer me. I tried multiple departments. During store hours, on 6pm on a Wednesday night, an hour after I left the store that was completely empty. Now I understand why it's always empty. I even called their corporate office which I won't even get into how awful that was, only for them to say they couldn't even get ahold of them.
This Sears seems to be severely understaffed. We can't tell you how many times we've wasted time here waiting to get help or be helped -- even at checkout! We've walked out a few times and sadly took our business elsewhere.
Not the Sears I use to know. It was hard to find help. Only one person at register who was busy. Had to search for someone to help. She tried her best but was from another department.
If Hitler were to run a corporation it would be Sears. Seriously, this place is a complete joke.. I have never experienced such poor customer service or dealt with a company that was this disorganized. And yes I did try calling and complaining to corporate, they couldn't even do their jobs properly. One moron even sent out a complaint follow up request to a CALIFORNIA Sears retail location even though the complaint was based in New Hampshire. They will tell you one thing just to get you to shut up then pretend like it never happened. Every single Sears location should be turned into a 'Chuck E Cheese' because the employees and the company are a joke although the people at Chuck E Cheese are almost definitely more professional, the toddlers playing there probably are too.
Sears is a US Department Store based in Salem, New Hampshire. Sears is located at 77 Rockingham Park Blvd, Salem, NH 03079, USA.
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