This place is a total complete fraud. Bought a sofa which lasted less than a year. After months of making formal complaints the gave me 35% of the original $4000 price. They even called the cops on me once for wanting to talk to the a lady called Megan at their storage facility. This place is terrible, I wish there I could give them zero stars!
LIE #2 was that he told me that my mattress had diamond dust and only had silver dust not a big deal but still a lie. LIE #3 said that my bed was guaranteed to last 50 years.)
My problem then was with what happened during payment. After having issues with my bank to make the purchase I was refunded money otherwise known as a sale reverse from the store. I then needed to make a large separate payment which is fine but I still have not received my money back from Ashley's.
Jim was our salesman, very nice guy very knowledgeable with all of the products , down to earth guy and not pushy at all. Overall I'm very satisfied with Jim and Ashley's
Jason Rosenbloom and all the other employees in this store are just as much of liars as used car sales men! I got a bed "beauty rest silver hybrid" worst decision I made in my life. Not only was I lied to by Jason many times when I purchased the bed( LIE #1 he told me that I could return this mattress at any time between the next 10 years if their was a tear in the mattress or a stain on the mattress he used wine as a reference, because I bought a mattress protector. Turns out you can not return the mattress if there's even the smallest stain on the mattress apparently. So it was a complete waist of money to even buy a mattress protector. Then he told me I could get a second mattress protector for free whenever I wanted.
I was so happy when I got this bed its a king. The first week of having it we noticed it was hard and nothing like the soft display model. My husband and I also have been noticing our mattress sinking in in the middle. They state in the fine print it should sink to form to your body but our bed is just sinking in in the middle. I tried to return this bed within 30 days and they told me to keep it for 60 to see if it will get better if not they will exchange it for another one of their horrible beds. Jason told me to email his boss I'm not sure his name but the email was gawainef. I sent him the pictures of my mattress and the information he wanted 4 different times and never received any response. They sent out a tech who confirmed that our bed is sinking in a 1/2 inch in the center. A brand new bed should not sink in. Also as I went to other stores outside of ashley I noticed our bed is different colors and with different patterns with the same mattress name sewn in it also feels completely different almost like Ashley's is selling sealys used cheep defective beds. I cannot believe all this bull I have to deal with now over 2 thousand dollars of mine gone by these lying scam artists. I HATE this bed so much I wake up in horrible pain every day I toss and turn all night.
When I went to Ashley's furniture I received excellent service from a gentleman named Jim. He helped us order furniture and make good selections for our home. He did a great job making sure we got good prices.
Although I made a separate transaction and they received the money they needed I am still without my money back. I have spoken to the bank multiple times as well as Ashley's furniture. My money has not been refunded to me from the 1st transaction and now I need to file a claim through the bank. It is a big pain and a giant headache. If Ashley's would have been more helpful to me maybe I wouldn't be out $1,000. Solving the problem could have easily happened if Ashley's would have noticed what they did on the computer during the first transaction.
Very nice salespeople. Easy transaction. Tables are great!
Such a shame because I'd like my money back without the trouble of the bank getting involved.
Ashley Homestore is a US Furniture Store based in Salem, New Hampshire. Ashley Homestore is located at 14 Kelly Rd, Salem, NH 03079, USA.
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