I had gone in for what was supposed to be a relaxing spa day, a week prior to my wedding. The facial was okay, but wasn't great. She cleansed my skin, did some dermal planing, put on a mask, did a little electro therapy, applied some lotion and sent me on my way. It wasn't overly relaxing like they are supposed to be though. Then, I went and waited for my massage--that was awkward. I'm sitting there in the waiting area and the massage therapist was talking to the girl at the desk, she then stares at me and says "oh no." So I'm sitting there and the lady takes me in the room. Prior to all my treatments I filled out a questionnaire and signed a waiver. The questionnaire asks "have you ever had a blood clot?" So I answered yes because I had, had one in the past. Anyway, were in the room and she basically tells me she is going to refuse the service because I have a blood clot. I said "no, I HAD a blood clot, I not longer HAVE a blood clot." This explains why the receptionist was staring at me and said "oh no." So after talking, we decided to continue with the massage, and she tells me she will shut off her alert app, I felt so humiliated and angered at that comment--how unprofessional!!!!! An alert app?! You work in a spa, not a hospital or a prison. After the massage, I went into the waiting area and some of the staff was staring at me because when my MOH went to pay after I went in to the room, half the staff got involved asking her to hold off because it might not happen. This of course made my MOH feel uneasy and thought something was wrong, even though I as fine. Everything I filled out on that form was confidential between me and the massage therapist, yet the whole place knew my business. Being treated that way and having my business on blast is not how you treat people. I will never return to you nor will I EVER recommend you to anyone! Very very unprofessional. I felt ridiculous explaining this situation--fortunately my MOH was there to confirm all of this because this sounds like an absolutely crazy story!! Bad business if you ask me!
I've been going here for years for lash tints. They are unfailingly nice and professional, and Lindsay M. is always a pleasure to talk to and hang out with. I can't imagine going anywhere else!
I've visited The Sanctuary Spa twice now and intend to go back many more times! This relaxing and friendly environment is just what I need when my life gets hectic and overwhelming. The staff is amazing and they do excellent work. I have had trouble with breakouts for years but after my first facial at The Sanctuary Spa, I haven't had one since. They read my skin so well and recommended products that have made such a difference in my life. I plan to recommend this hidden gem to all of my friends! Thank you for being the kind of spa I was searching for.
I was fortunate enough to get Erica when I visited Sanctuary Spa within the past month. it was the first time I got a spray tan and the color was perfect. It lasted over a week. I visited the spa again a week later for a facial and a brow wax. Again, Erica was superb. My mother had an appointment at the same time and she forgot about it. They were so nice and allowed her to come in late for a mini-facial. It was an amazing experience and I look forward to my next appointment.
I have been going to The Sanctuary Spa for years now. It is a one stop shop for all your beauty needs! Lindsay is the most genuine person I have ever met. She never tries to oversell products, only recommends what's best for my skin. I call her the "skin angel". She and her staff are well educated and trained on how to make their clients look and feel their best. I highly recommend anyone to come to the Sanctuary, you will not be disappointed! :)
The Sanctuary Spa is a US Hair Care Studio based in Salem, New Hampshire. The Sanctuary Spa is located at 24 Stiles Rd, Salem, NH 03079, USA.
Please contact with The Sanctuary Spa using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find The Sanctuary Spa opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.